Returns & Refunds

Last updated: 12 October 2026

FingBuy is operated by FingBuy LLC, a Missouri (USA) limited liability company (Charter No. LC014783427), 117 S Lexington St Ste 100, Harrisonville, MO 64701-2443, United States. Most items are shipped to you directly from our supplier's warehouse, which is why the rules below are a little different from a shop that holds its own stock. If anything here is unclear, email support@fingbuy.com with your order number and we will sort it out.

1. Damaged, defective or wrong item

If your order arrives damaged, does not work, or is not what you ordered, contact us within 7 days of delivery with your order number and clear photos (or a short video) of the item and the packaging as received. We will offer, at your choice where possible, a replacement, a full refund, or store credit. You will not pay return shipping for a damaged, defective or wrong item; in many cases we will not ask you to send it back at all.

2. Changed your mind

You may request a return for any other reason within 14 days of delivery, provided the item is unused, in its original packaging and in resalable condition. For change-of-mind returns the buyer pays the return shipping to the address we give you, and the original shipping charge is not refunded. There is no restocking fee. Items that cannot be returned for hygiene or safety reasons: underwear, swimwear, pierced jewellery, opened cosmetics and personal-care items, and personalised or made-to-order items.

3. Cancelling an order

Email us as soon as possible after ordering. If the order has not yet been handed to the supplier for dispatch we cancel it and refund in full. Once it has been dispatched it can no longer be cancelled; treat it as a return under section 2 after it arrives.

4. How refunds are paid

Refunds go back to the original payment method. Card refunds are issued through our payment processor within 5 business days of approval; your bank may take a few more days to show it. Cash-on-delivery orders (Bangladesh only) are refunded directly to you; we contact you to arrange it. If you used loyalty points or a reward discount, the points or credit are restored to your account instead.

5. What we need from you

• Your order number (on your confirmation and under Track Order).
• Photos of the item and packaging for damaged or wrong-item claims.
• For a change-of-mind return, the tracking number once you have shipped it back.

6. Import duties and taxes

Where customs duties or taxes were charged by your country on delivery, these are collected by your customs authority, not by FingBuy, and are not refundable by us.

7. Your statutory rights

Nothing in this policy limits the rights you have under the consumer protection laws of your country.

Before you contact us

Check Track Order first — many delivery questions are answered there without waiting on a reply.