Shipping Policy

Last updated: 12 October 2026

1. Where we deliver

FingBuy delivers to Australia, Bangladesh, Brazil, Canada, China, France, Germany, Japan, Malaysia, Mexico, Nigeria, the Philippines, Romania, Spain, the United Arab Emirates, the United Kingdom, the United States and Vietnam. The checkout only offers the countries we currently ship to; if your country is not listed, we cannot accept the order yet. More countries are added as we open them.

2. Where orders ship from

Most products ship directly from our supplier's warehouse. Each product page shows a "Ships from" country; items in one order may come from different warehouses and arrive in separate parcels.

3. Shipping cost

Shipping is calculated per order from the carrier's real rate for your items, quantity and delivery address, and is shown on the product page (for one item) and at checkout (for your whole cart) before you pay. The amount you see at checkout is the amount you pay — nothing is added later. Where a product is marked free shipping for your country, that is honoured at checkout.

4. Delivery time

The estimated delivery time for the shipping option you choose is shown at checkout (for example "5–11 days"). It counts from dispatch, not from the moment you order. Orders are usually handed to the carrier within 1–3 business days after payment is confirmed. Estimates are the carrier's and are not guaranteed; customs checks, holidays and weather can add time.

5. Tracking

A tracking number is added to your order as soon as the carrier provides one. Check it any time under Track Order. We do not yet send tracking by email, so please use Track Order.

6. Duties, taxes and customs

Prices and shipping charges do not include import duties, customs fees or sales/VAT taxes that your country may charge on delivery. These are collected by your customs authority or the carrier and are the buyer's responsibility. Where the carrier collects duties before delivery, it will contact you.

7. Address problems and failed deliveries

Please check your address carefully before paying — we cannot change it once the order has been dispatched. If a parcel is returned to the sender because the address was wrong or nobody collected it, we will contact you; re-shipping is charged at the carrier's rate, or the order is refunded minus the original shipping cost.

8. Lost or damaged in transit

If tracking shows no movement for 30 days after dispatch, or the parcel arrives damaged, contact us and we will replace or refund the order — see Returns & Refunds.

Questions

Email support@fingbuy.com with your order number.